FAQs

Here you'll find answers to some of the most common questions about Vivid products and vaping in general. And, if you can't find what you're looking for, get in touch here

Vivid Advance Faqs
Vivid Advance FAQs
What is the difference between VIVID ADVANCE e-liquids AND VIVID ORIGINAL e-liquids?

VIVID ADVANCE e-liquids have been specially designed to be used with high performance vape devices. Vivid Advance e-liquids also have a higher VG concentration allowing for more clouds and less throat hit when compared to the Vivid Original e-liquids.

Vivid Original e-liquids have a 70:30 PG/VG ratio where as Vivid Advance e-liquids have a 30:70 PG/VG ratio.

Vivid Advance e-liquids are only available in low strength nicotine (6mg/ml).

Vivid Original e-liquids are available in High and Medium nicotine strengths (18mg/ml & 11mg/ml).

Can I use VIVID ADVANCE e-liquids with my VIVID ORIGINAL device?

No - VIVID ADVANCE e-liquids have been specifically designed to be used with MOD devices. VIVID ADVANCE e-liquids are not compatible with the VIVID ORIGINAL device. Click here to shop VIVID Original e-liquids.

What is the ratio of PG/VG in Vivid Advance e-liquids?

Vivid Advance e-liquids have a ratio of 30:70 PG/VG.

What is the difference between VG and PG?

Vegetable Glycerin (VG) is a clear colourless, odourless viscous liquid extracted from plants. It is a natural product widely used in e-liquids, the food industry and in pharmaceutical formulations.

Propylene Glycol (PG) is a viscous colourless organic compound which is used in many every day products such as medicines, mouthwashes and as a food additive. PG is free from animal derivatives and suitable for vegetarians. VG and PG are the major constituents of e-liquids and are used to dilute the nicotine and flavourings and to create the vapour.

Vivid Original FAQs
Vivid Original FAQs
How do I look after my e-cigarette battery?

The Vivid Vapours battery is activated through air pressure and so can be sensitive. Avoid dropping the battery as well askeeping it away from magnets, liquids and extreme temperature changes.

How long does it take for the battery to charge?

It will take approximately 4 hours for your e-cigarette battery to be fully charged via the USB cable. There are also USB adaptors available from our store so that the battery can be safely charged from the mains or in a car. Please be aware that only Vivid Vapours adaptors should be used to charge the battery as non-Vivid Vapours branded adaptors may not be compatible with the battery and could cause overcharging.

As a precaution we advise that you do not leave the battery unattended while charging or leave it to charge overnight.

How many uses does the battery last for on a rechargeable e-cigarette?

You can recharge your Vivid Vapours battery over 300 times before its functionality will begin to decline and you need to purchase another one.

How will I know when the battery is fully charged?

When the battery is fully charged the ‘on/off’ button will turn green

My rechargeable battery has been charged but the electronic cigarette still isn't working?

If your battery is old or well used, it may be unable to hold its charge and needs to be replaced. If this is not the case and you are having issues with the battery unit, please contact us on 0800 085 8858 or email us at info@vividvapours.com and a member of our customer service team will be happy to help you.

What is the electric charge of the rechargeable batteries?

There are two different batteries available in the Vivid Original range:

  • Rechargeable e-liquid starter kit batteries are 650mAh
  • Rechargeable e-liquid replacement batteries are 1100mAh
How long do bottles of e-liquid last for?

This really depends on your personal usage and style of vaping. Each e-liquid bottle contains 10ml of liquid.

How long should a Clearomiser last?

Clearomisers are a disposable product that will last between 2-4 weeks depending on your usage. We recommend using a new clearomiser with each different flavoured e-liquid to avoid tainting the flavour.

Vivid Nicocig FAQs
Vivid Nicocig FAQs
What are the Nicocig cartomisers compatible with?

Our Cartomisers are only compatible with Nicocig Rechargeable batteries. For the best quality product, always use Nicocig branded products only.

How long will it take to charge my Nicocig original battery?

It will take approximately 4 hours for your e-cigarette battery to be fully charged via the USB cable. There are also USB adaptors available from our store so that the battery can be safely charged from the mains or in a car. Please be aware that only VIVID adaptors should be used to charge the battery as non-VIVID branded adaptors may not be compatible with the battery and could cause overcharging.

As a precaution we advise that you do not leave the battery unattended while charging or leave it to charge overnight.

How many times can I recharge my Nicocig original battery before it starts to lose its charge?

You can recharge your Nicocig original battery over 300 times before its functionality will begin to decline.

How will I know when my Nicocig original battery is fully charged?

When the Nicocig original battery is fully charged the LED light at the tip of the battery will turn off.

What ingredients do the Nicocig original products contain?

The only ingredients are Water, Propylene Glycol, Vegetable Glycerine, Nicocig flavouring and Nicotine (in all Nicocig original e-cigarettes and cartomisers).

Mesh FAQs
Mesh FAQs
What is MESH™?

The Nicocig MESH™ intelligent vaping system has been developed with ground breaking technology built in.

Instead of using a single or dual coil to vaporise the e-liquid, we have developed our own MESH™ Heating Technology which eliminates the potential for e-liquid overheating, through auto temperature control and low e-liquid detection contributing to optimal vapour delivery.

The low e-liquid detection sensor means that when the MESH™ e-liquid capsule is almost empty, the MESH™ intelligent vaping system will shut down your device so that you don't experience the so called “Dry Puff” phenomenon.

MESH™ Heating Technology is incorporated into every Nicocig MESH™ e-liquid capsule to ensure you experience optimal vapour delivery with each replacement capsule, without having to replace the atomiser.

Because we know that convenience is as important as experience, we have also incorporated a MESH™ sensor so that you can use your MESH™ device without having to press a button.

Where does MESH™ come from?

MESH™ components are manufactured in the following countries;

  • MESH™ e-Liquids are produced in the Netherlands.
  • MESH™ Heaters are produced in Germany.
Where can I purchase a MESH™ device?

To purchase a MESH™ device or capsules you can place an order online by visiting the VIVID website, www.vividvapours.com or by calling our customer service centre on 0800 085 8858. You can also purchase the MESH™ device at certain retail outlets.

How long does a MESH™ capsule last for?

This is dependent upon how often you decide to use your e-cigarette to vape. Each capsule contains 2ml of e-liquid.

What flavours do the capsules come in?

We currently offer the following flavours: Classic Tobacco, Menthol, Chai and Tropical Fruit. Each of our flavours come in two different nicotine strengths; High (19mg/ml) and Medium (11mg/ml).

What nicotine strengths do the MESH™ capsules come in?

The capsules come in two strengths: 11mg/ml and 19mg/ml.

What do the dots on the capsules mean?

The dots on the capsules indicate the strength of the nicotine within the capsule. Two solid dots indicate high strength nicotine (19mg/ml) and one solid dot and one hollow dot indicates medium strength nicotine (11mg/ml).

How does the device know when I am running low on e-liquid?

The MESH™ device is equipped with a Low Liquid Detection system that automatically shuts off the heating element when the liquid in the capsule is too low for it to operate correctly. This eliminates the potential for liquid overheating contributing to optimal vapour delivery.

A rapid red flashing LED light indicates that the capsule is nearly empty and must be replaced.

Can the capsules be refilled?

Due to the nature of precision manufacturing, our MESH™ capsules cannot be refilled.

Every capsule has a MESH™ Heater made in Germany under strict quality controls and contains EU made e-liquids with pharma-grade nicotine. It is made from Tritan, an impact-resistant material used in food packaging. This level of quality and precision contributes to optimal vapour delivery

What is the warranty on MESH™?

We guarantee a Nicocig MESH™ device to function properly for 12 months from the date of purchase.

How long does the battery last?

Typically, a fully charged battery will last for the duration it takes to consume 1.5 capsules.

How long does it take to fully charge the battery?

For a full charge of battery, connected to VIVID AC Power Adaptor (wall adaptor), it takes approximately 90 minutes.

How will I know when my battery is fully charged?

When fully charged the white LED light will stop flashing and glow continuously for 10 seconds. Subsequently, the device will enter into standby mode.

What should I do if I have any questions regarding my MESH™ device or capsules?

Please contact our customer service centre on 0800 085 8858 or e-mail info@vividvapours.com

Why are there health warnings on your packaging?

The MESH™ product contains nicotine and therefore we are required by the new tobacco and related product regulation to show health warnings on our packaging, following the revised Tobacco Products Directive (2014/40/EU).

What is Auto-Temperature control?

Auto-Temperature Control eliminates e-liquid overheating that can occur at temperatures above 250°C contributing to optimal vapour delivery.

What does Low Liquid Detection mean and how does it work?

Low Liquid Detection automatically shuts off the heating element when the e-liquid in the capsule is too low for it to operate correctly. This eliminates the potential for e-liquid overheating, contributing to optimal vapour delivery.

What is precision manufacturing?

Every capsule has a MESH™ Heater produced in Germany under strict quality controls and contains e-liquids produced in the Netherlands with pharma-grade nicotine. The reservoir is made from Tritan, an impact-resistant material used in food packaging. This level of quality and precision contributes to optimal vapour delivery.

What is the energy capacity of the battery?

MESH™devices use a 900mAh battery.

In your marketing campaign you referred to the phrase "1332 Tiny Holes" where are the holes you are referring to and what’s the benefit of the holes?

Unlike most electronic cigarettes which use a single or dual coil atomiser to vaporise the e-liquid, the innovative MESH™ atomiser uses stainless steel mesh, with an average of 1,332 holes, to vaporise the e-liquid.

This new technology combined with a low liquid level detection system and auto-temperature control results in optimal vapour delivery.

Will the MESH™device switch off automatically if I do not use it?

If the device is left unused for 3 minutes the device will switch to standby mode. To reactivate your device, press and hold the button for 1 second.

General FAQs
What is an electronic cigarette?

Electronic cigarettes, or e-cigarettes, are devices created to deliver nicotine as a vapour without the tar, tobacco and carbon monoxide associated with traditional tobacco products.

What is nicotine?

Nicotine is a natural chemical found in the tobacco plant. Nicotine is addictive. It can cause momentary increases in heart rate and blood pressure and it is possible that it adversely affects maternal and foetal health during pregnancy, contributing to outcomes such as preterm delivery and stillbirth. Accordingly, people with heart disease, severe high blood pressure or diabetes, as well as minors and pregnant women and women who breast-feed should not use tobacco or nicotine containing products.

Do your e-liquids contain VG (Vegetable Glycerin) or PG (Propylene Glycol)?

All VIVID e-liquids contain both VG & PG. All VIVID products are subject to regulatory and toxicological assessment before release to the market to ensure that they comply with external and PMI internal requirements.

What is the difference between VG and PG?

Vegetable Glycerin (VG) is a clear colourless, odourless viscous liquid extracted from plants. It is a natural product widely used in e-liquids, the food industry and in pharmaceutical formulations.

Propylene Glycol (PG) is a viscous colorless organic compound which is used in many every day products such as medicines, mouthwashes and as a food additive. PG is free from animal derivatives and suitable for vegetarians. VG and PG are the major constituents of e-liquids and are used to dilute the nicotine and flavourings and to create the vapour.

If I am pregnant. Can I still use a VIVID device?

We advise that you do not use a VIVID device whilst pregnant or breastfeeding. Please ask your GP for further advice on the risk of nicotine use during pregnancy.

I have a heart condition and high blood pressure, can I still use E-cigarettes?

As with any known illness, we advise that you consult with your GP before using any of our products.

What do I do if I receive the wrong item in my order?

Very rarely the wrong item may be sent to you, if this has happened with your order please accept our apologies. You can either email us at info@vividvapours.com or contact us on 0800 085 8858 and we will advise how to get this error rectified.

How do I cancel an order?

Please refer to our Refunds, Returns & Delivery page

Is the e-liquid used in VIVD products suitable for vegetarians?

We do not use any animal derived ingredients in our e-liquids. All ingredients are either synthetic or from vegetal source (e.g. plant extracts/oils).

Should VIVID customers be concerned about Diacetyl?

Diacetyl is not authorised for use in any products supplied by VIVID.

Can I legally smoke e-cigarettes anywhere?

E-cigarettes are not subject to the public place smoking ban but as a matter of courtesy it is usually a good idea to check with the owner of the premises before you use your e-cigarette to make sure that they are happy for you to do so.

I’m having problems placing an order on the website, who should I contact?

If you are having issues placing your order online please call through to the customer service department on 0800 085 8858 and a member of our customer service team will be able to take an order over the phone for you.